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faq

Frequently Asked Questions

What does onboarding look like for a new restaurant?

Onboarding should take no more than 10 minutes of work from the restaurant owner/manager. You will receive an onboarding document that is pre-filled; your only job is to check our information, and edit if necessary. Once complete, we should have you up and running that same day.

How do I get paid, and how often?

Restaurants will be paid on a weekly basis for orders that are processed by Virnika.

How does Virnika know about the changes I’ve made to the restaurant—menu, pricing, hours, etc.?

All changes you make in your point of sale will be communicated with your customers. If you do not have a point-of-sale system, you can easily make changes in the Virnika dashboard that will be reflected to your customer base during communication.

Will Virnika handle customer complaints/refunds?

At Virnika, we understand that customer concerns sometimes need a personal touch. That's why we suggest having restaurant management handle any escalated conversations directly. Don't worry, we'll keep you in the loop with our Acute Messaging System so you know what's going on. But if you ever need our help, just give us a shout through the dashboard, and we'll be there to lend a hand.

Why shouldn’t I just wait for the product to launch before committing?

We are 100% positive that right from the get-go, even in the beta program, this service will more than pay for itself in labor savings, increased ticket averages, employee morale, and customer satisfaction. it won't be perfect, but that's why it's only $10 a day for the first 100 partners. Committing now gives you the opportunity to get on the ground level, have a hand in helping to create a first-in-class product, and get perks and beta pricing on something that every restaurant is going to have anyway, eventually. you might as well lock it in at a great price.

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Frequently Asked Questions

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